Exchange and Returns

We aim to facilitate all our clients if they wish to exchange their purchased products, All products purchased from Atgatt can be exchanged by contacting the customer services, within 7 days of purchase only if

  • The item(s) is faulty, damaged or defective at the time of delivery.
  • The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.
  • You must notify us within 3 days of delivery by writing to info@atgatt.com.pk or by calling at +92-330-9447711, in case you want to raise a dispute. Our customer services review individual cases and resolve the cases to the best of their ability.
  • Replacement will be sent in case a defected/faulty/ damaged item is shipped. You will be required to email photographic evidence of the defective item at info@atgatt.com.pk , within 7 days of purchase before any claims can be processed.

There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:

  • Exchange request is made outside the specified time frame.
  • The product is damaged because of use or tampered.
  • Anything is missing from the package including price tags, labels, original packing, freebies, and accessories.
  • Packs of products (containing more than one item) are considered to be one item, so their packaging may not be opened, and they may not be returned partially or individually.